Kuzeycar.Rental

Help centre

Everything you might ask

From booking to hand-over, payment to roadside help — the questions we are asked most, answered in one place.

Booking

Extra services and booking confirmation.

Can I add extra services to my car rental?

Yes. During the booking steps you can purchase whichever option suits you best from the “extra services” section.

I booked a car through your website. How will I know it is confirmed?

Once you complete your reservation, a confirmation will be sent to the email address you provided.

Payment

Payment methods and instalment options.

I found the car I wanted at a good price. How do I pay for it?

For every reservation made through our website, the payment methods available for that make and model are shown on the “payment” page.

Can I pay in instalments with a credit card?

Instalment payments are not available for car rental services.

Pick-up, return and the road

Documents, accidents and one-way returns.

Which documents do I need to bring to collect the car?

At hand-over you only need your driving licence and a valid credit card issued in your own name for the pre-authorisation.

What should I do if I have an accident?

Under the rental and insurance terms you must obtain an alcohol test report and a traffic accident report. See the rental agreement for full details.

Can I return the car to a different office than the one I collected it from? Is there an extra charge?

You can return your car to any of our offices. If the pick-up and return offices differ, an additional charge applies, varying with the distance. Your delivery office can give you the exact amount.

Still haven't found your answer?

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